Customer Services Manager

Job overview:

Building on the Customer Services Team already in place, this person shall be expected to collaboratively work with Customers, external or internal to deliver a service charter to enhance the sales experience for commercial gain.

Person specifications: 

Applicants need to be able to demonstrate an ability:

• Drive customer service, taking the customer to the heart of our functional operation
• Good communicator 
• To be IT literate, with good numeric and commercial appreciation
• To be able to work under pressure, providing an issue escalation flow
• To work with other key functions such as External Sales, Finance etc. to deliver commercial viable outcomes, promptly
• To apply a clear structured approach to issue solving, coaching and performance management
• Re-enforce our key values, RESPECT, EXCELLENCE, INNOVATION, LOYALTY